Complaints for Integrated Commercial Services in Cerritos, CA

18000 Studebaker Road Suite 719
Cerritos, CA 90703 | Get Directions

(562) 467-6979

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

One complainant paying the company $500 for services, receiving nothing in return, and is now unable to contact the company by phone fax or mail. The company responds to the complaint by referring to their refund policy and explaining that due to rampant fraud of the applicants participating in this type of program, they have requested a valid drivers license and social security card from all clients to verify identity. The company states the customer has not provided the requested information. The complainant is not satisfied with the company's response, stating he has provided a copy of his driver's license and social security card, and still the services have not been provided.

Complaint Closing Statistics

0 complaints against Integrated Commercial Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Integrated Commercial Services complaints