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Intuit, Inc. complaints

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2700 Coast Avenue
Mountain View, CA 94043 | Get Directions

(818) 436-7800

http://www.intuit.com

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Total Amount in Dispute:
$40,519.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

32 complaints against Intuit, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
32	Unanswered

32 complaints against Intuit, Inc.

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10/23/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/29/2025

I've had this turbo card for years. I've done numerous Mobile deposits with this card. The first time you do one you have to upload your ID and verify and then it takes forever for your funds. I've done that. Just this month I've mobile deposited a check and it was available immediately. Now, today when I try to do a mobile deposit, it's telling me I have to upload my ID and that I only have to do this once. I call customer service who tells me that it's probably a system glitch. And she tells me to download another app which is Ingo money app. I do all of that and that app isn't available in my state. What a joke these people are. A glitch on their part doesn't warrant me waiting for my money. Resolution Sought I would like them to figure out how to better serve their customers.

9/1/2025

RESPONSE: Complaint was not answered Amount in Dispute: $400.00 Amount Settled: $0.00

Customer Complaint

8/6/2025

Turbo tax preparer inaccurately prepared 2024 taxes. I had a turbo preparer do my taxes as I am not qualified nor know how to prepare with the retirement and annuity. They stated I was responsible to REVIEW my taxes for accuracy but am uncertain how this would even apply considering this the reason I paid them over $400 for them to do them because I would have no idea what I should even be looking for in inaccuracy?? They did say they would pay $5 of penalties ? However we went from getting a $1944 refund to owing $206 because $34,000 was entered on the incorrect line. That to me is kind of a BIG mistake . I just believe they should do what's right Resolution Sought Refund at least half of what I paid for the tax preparations , actually all since I am not happy how this was handled!!

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