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Intuit, Inc. complaints

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2700 Coast Avenue
Mountain View, CA 94043 | Get Directions

(818) 436-7800

http://www.intuit.com

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Total Amount in Dispute:
$25,382.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

28 complaints against Intuit, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
28	Unanswered

28 complaints against Intuit, Inc.

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9/24/2026

RESPONSE: Complaint was not answered Amount in Dispute: $408.00 Amount Settled: $0.00

Customer Complaint

8/31/2026

I filed my 2024 state and federal taxes using turbo tax. I owed $1500 to the IRS which is ok. I was supposed to receive a $408 refund from NYS which turbo tax allegedly applied to owed federal taxes. NYS says refund was issued and the IRS says they never got it. What did turbo tax do with the $408? Resolution Sought I would like the $498 returned to me and after this amount of time plus interest

5/24/2026

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/28/2026

Transferred to 3 different agents. The first, Andy, really was not at all helpful. I had to question her credentials because she was dancing around my questions, made me do legwork that allegedly did not need to be done to itemize gambling winnings. Left me on hold to go tend to her dog and didn't return to the phone for a few minutes. If I would have continued with her, she would have had me owing $30,000+ to the IRS. Second agent, Vickey, was great. She answered my questions and had my return ready. I had to file an extension because I needed time to pay, finalize the return and file it. I was quoted $285 for the tax preparation. I assumed when I was ready to go (a week later, I could touch base with another agent, file it and pay TurboTax). Last agent, Linda, requested that I pay $863 for the tax preparation. I found that absolutely insane when the return was ready to go, I was quoted a price and I put the majority of the work in to get them done. It made me wonder if TurboTax employs contractors because the range of prices I was quoted were insane. Told her I was NOT paying that and than I was not happy. Instead of contacting me to discuss the matter, she removed herself from the conversation. Resolution Sought I am not out-of-pocket any expenses, but I think their agents, contractors, etc. needed to be reprimanded. I also want to permanently delete my intuit/turbotax, as I do not intend to utilize their services again.

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