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Invitation Homes complaints

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1717 Mainn Street Suite 2000
Dallas, TX 75201 | Get Directions

(800) 339-7368

http://www.invitationhomes.com

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Total Amount in Dispute:
$32,732.00

Total Amount Settled:
$2,400.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaint Closing Statistics

22 complaints against Invitation Homes closed in last 3 years.

Complaints	Type of response
3	Making a full refund, as the consumer requested
0	Making a partial refund
16	Agreed to make an adjustment
0	Refusing to make an adjustment
3	Refuse to adjust, relying on terms of agreement
0	Unanswered

22 complaints against Invitation Homes

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4/21/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $3,690.00 Amount Settled: $0.00

Customer Complaint

4/1/2024

Fees for legal, rent, filing fee, service fee and utilities for rent not being paid. My account was at a zero balance. Now there are charges unexplained. Resolution Sought Fix the problem. They stated it was utilizes for April and April has not approached yet.

Company Response

4/8/2024

Invitation Homes has received and reviewed Chynita complaint to the Business Consumer Alliance. We value our customers and are working directly with our resident to resolve the matter. Invitation Homes responds here to the Business Consumer Alliance's request for information as a courtesy. Chynita had an inquiry regarding charges on their ledger with Invitation Homes. The charges are valid as explained on a call completed on April 4th. Chynita is responsible for utilities, associated utility services fee, rent, and any legal fees associated with being in eviction status. Invitation Homes prides itself on good customer service and legal and ethical compliance. As always, it is our hope to quickly reach a successful resolution of the complaint directly with the claimant and that this response shall close the matter with the Business Consumer Alliance.

4/1/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/15/2024

Tampa FL - The roof is full of mold so i submitted a work order 2/19. Their vendor came out and recommended to replace roof as we should not be exposed. They refused and just want someone to clean it. I ask for inside air quality testing and mold inspection due to recurrent respiratory illness and headaches and they refuse to reapond. This is a major health risk for my family and pets. Resolution Sought Air quality tests and mold inspection inside the home, remove the mold from the roof or let me transfer lease to a new property without all new deposits due to health risks

Company Response

3/26/2024

Invitation Homes has received and reviewed Kimberly's complaint to the Better Business Bureau. We value our customers and are working directly with our resident to resolve the matter. Invitation Homes responds here to the Better Business Bureau's request for information as a courtesy. The local management team worked with Kimberly on a resolution. The roof and dryer vent have been cleaned, and Kimberly advised there are no outstanding items for assistance. Invitation Homes prides itself on good customer service and legal and ethical compliance. As always, it is our hope to quickly reach a successful resolution of the complaint directly with the claimant and that this response shall close the matter with the Better Business Bureau.

Customer Rebuttal

3/28/2024

I had my own company come out and check attic for mold. They found that there was not any mold but debries all in attic from a clogged dryer vent. After receiving the BBB review they reached out to me and worked quickly to gave the roof cleaned, the dryer vent unclogged and even had company come back and pressure wash patio, pool enclosure and driveway to remove the waste from roof. I am satisfied with the quick response and have no further needs.

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