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Ipod Battery Depot complaints

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23785 El Toro Road Box 423
Lake Forest, CA 92630 | Get Directions

(888) 635-5218

http://www.ipodbatterydepot.co...

Customer Service: (888) 826-2690
Monday - Friday: 8:00 AM-4:00 PM
customersupport@ipodbattery.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Ipod Battery Depot closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Ipod Battery Depot

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8/11/2021

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/16/2021

I ordered a self-installation battery service last month. On the website, it said it would only take a couple of days for what I was paying for. They have not replied to any of my emails or phone calls. All I got from them as far as contact goes, is an email about my purchase and that they received my device, and all the issues they saw. It has been over thirty days and I have not heard anything from them and here I am charged for a service that was supposed to be completed within a couple of days. I have not been informed if there is additional work that needs to be done or anything. It's frustrating because I paid fifty-five dollars for a service and have not gotten back my product. I mailed it to them and everything and nothing. Resolution Sought A refund and my device back. Or a refund or my device back. I want what I paid for.

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