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j2 Global, Inc complaints

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6922 Hollywood Blvd. Suite 500
Hollywood, CA 90028 | Get Directions

(888) 760-1112

http://www.j2.com

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Total Amount in Dispute:
$137.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege billing disputes or difficulty canceling accounts. Many customers complain of excessive hold times anywhere between 10 minutes and up to several hours when attempting to speak to a customer service representative. Other complainants allege the fax service does not work or fax numbers are reassigned without notice or justification. A few complaints allege the company does not disclose the fact that the number of faxes you can send is limited or that there is a per page charge for every outgoing fax. ~~The company responds to some complaints by canceling accounts issuing refunds and apologizing for the interruption of service. In a few cases the company retrieves and reactivates fax numbers or verifies the service is operational. The company further responds by claiming customers have more than one account or that they have no evidence of cancellation.

Complaint Closing Statistics

2 complaints against j2 Global, Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

2 complaints against j2 Global, Inc

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5/19/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $59.60 Amount Settled: $0.00

Customer Complaint

4/18/2022

Don't even know what the hell this is I twice to investigated they said my card would be cancelled but that never happened mind u the charges started at 9.99 than to 29.80 called for a third time and spoke with a representative who said he could see I did cancel but a malfunction happened he assured me I would get back my last 2 months payments called a few days later and was told my claim was denied I have the time to invest in a law suit and plan on doing so this is a scam beware!! Resolution Sought My funds put back in to my account.

Company Response

5/4/2022

We have made multiple attempts to contact Ms. Fuller, via telephone and e-mail, have been not been successful in reaching her or receiving any response. An e-mail was sent to Ms. Fuller informing her that our attempts to refund the $29.80 to the affected credit card on April 14, 2022, were rejected as a transaction by the financial institution and advised her to please contact the credit card provider in this regard and ask that they please approve the most recent pending refund transaction. At this time, we recommend that Mr. Fuller please follow up with Metrofax support either via online chat (at https://www.metrofax.com/support/overview) or e-mail (at support@mail.metrofax.com) and reference the following case number: 57763157 The resolution for this case is pending follow up from Ms. Fuller so that we may facilitate a satisfactory conclusion.

Customer Rebuttal

5/8/2022

What a joke my debt card was cancelled after I sent prove to my bank that this was cancelled 2 months ago J2 global needs my new banking info this people are a scam

5/18/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $76.95 Amount Settled: $0.00

Customer Complaint

4/18/2022

I want my refund they unlawfully deducted way back in January. . I attempted to sign up for a 14 day free trial I was interested in at the beginning of Jan 2022. Unfortunately I was denied stating they didn't have the technology to a debit that it must been a regular credit card. Although disai understood Imagine my surprise when the following debit statement showed the deduction. I've been told by so many times 3; ty 5 business days I . That never happens always some excuse. I've been polite and more than patient. Now I would like them to pay a penalty Resolution Sought My refund and extra$50 for having to deal with something that never should have happened.

Company Response

5/4/2022

We have made multiple attempts to contact Ms. Warner, via telephone and e-mail, have been not been successful in reaching her or receiving any response. An e-mail was sent to Ms. Warner informing her that our attempts to refund the $26.95 to the affected credit card on March 10, 2022, and March 30, 2022, were rejected as a transaction by the financial institution and advised her to please contact the credit card provider in this regard and ask that they please approve the most recent pending refund transaction. At this time, we recommend that Ms. Warner please follow up with eFax (available 24 hours a day 7 days a week) either via online chat (at https://www.efax.com/contact) or telephone (at 866-878-7151 and 323-817-3207) and reference the following case number: 57763462 The resolution for this case is pending follow up from Ms. Warner so that we may facilitate a satisfactory conclusion.

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