649 inquiries | Telephone Communications Service
(888) 760-1112
http://www.j2.com
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Company Rating
AAA
Customer Reviews
based on 1 review.
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N/A
Membership Information
This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.
Recent Review
Horrible Costumer Service
First all, I never got any of the online faxes to go through. (I am pretty tech savvy person) Second, when trying to cancel your services it is a pain in the bottom! I thought my services where canceled, then a month later I get billed again. Again go through long waits online, and long waits on the telephone. To get someone who barley speaks English. Because I did not save my email (which I deleted because I thought my service was canceled) they will not refund my bank account. THERE is no ifs, and or butts! Don't bother to speak to a new person, they just won't. Call wait times are over 15 minutes after making a maze of prompts on your phone. In the end just go buy a fax machine! This service is not worth the hassle.
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BCA's Summary and Analysis:
Most complainants allege billing disputes or difficulty canceling accounts. Many customers complain of excessive hold times anywhere between 10 minutes and up to several hours when attempting to speak to a customer service representative. Other complainants allege the fax service does not work or fax numbers are reassigned without notice or justification. A few complaints allege the company does not disclose the fact that the number of faxes you can send is limited or that there is a per page charge for every outgoing fax. ~~The company responds to some complaints by canceling accounts issuing refunds and apologizing for the interruption of service. In a few cases the company retrieves and reactivates fax numbers or verifies the service is operational. The company further responds by claiming customers have more than one account or that they have no evidence of cancellation.
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Company Info
j2 Global has been in business since 1995, providing Fortune 500 companies with business tools critical to their success. Cost-effective, powerful, cloud solutions without the unnecessary hardware and dedicated servers.
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Licensing
We know of no licensing or registration requirement for companies engaged in this company's stated type of business.
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