Complaints for Jeff Kerber Pool Plastering, Inc. in Montclair , CA

10735 Kadota Avenue
Montclair , CA 91763 | Get Directions

(800) 560-7946

http://www.jeffkerber.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege dissatisfaction with workmanship. Customers complain of cracks or stains in their plaster or tile walls after work is completed. Other complainants allege delays in completion difficulty scheduling warranty repairs or customer service issues.~~The company responds to all complaints by making necessary repairs to correct problems offering explanations for delays or advisories to customers clarifying warranty terms and conditions. In a very few cases partial refunds or credits were given as compensation for delays.

Complaint Closing Statistics

0 complaints against Jeff Kerber Pool Plastering, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Jeff Kerber Pool Plastering, Inc. complaints