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Kappa Publishing Group, Inc. complaints

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6198 Butler Pike, Suite 200
Blue Bell, PA 19422 | Get Directions

(215) 643-6385

http://www.kappapublishing.com

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Total Amount in Dispute:
$233.00

Total Amount Settled:
$74.00

Complaint Experience

14%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

7 complaints against Kappa Publishing Group, Inc. closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
6	Unanswered

7 complaints against Kappa Publishing Group, Inc.

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1/31/2023

RESPONSE: Complaint was not answered Amount in Dispute: $39.00 Amount Settled: $0.00

Customer Complaint

1/5/2023

Completed order form for "Finders Keepers" subscription & sent check with order on 5/29/22. Check cashed, emailed 12/27/22 No response. Called 01/03/23. Customer service claims I have no account and no knowledge my payment and could offer no further assistance. Resolution Sought Money back.

1/2/2023

RESPONSE: Complaint was not answered Amount in Dispute: $45.90 Amount Settled: $0.00

Customer Complaint

12/7/2022

Ordered one bargain pack. They shipped two identical ones, billed for three packs. Resolution Sought Credit for two unordered items.

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