Complaints for Knightsbridge Galleries in Canoga Park, CA

7801 Canoga Avenue Unit 8
Canoga Park, CA 91304 | Get Directions

(818) 676-0508

http://www.knightsbridgegaller...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege deceptive or misleading sales practices. Customers complain items they purchase are not as represented at the auction. Some customers complain that the stones in diamond jewelry they purchase are actually cubic zirconia , oriental rugs purchased are no where near the quality represented, or that certificates of authenticity for artwork are forged or falsified. Other customers complain items are not delivered, incorrect items arrive, or in some cases damaged or defective merchandise is delivered.

The company responds to some complaints by blaming delivery problems on UPS or other package carriers. Other complaints are addressed by discounting allegations of over rated evaluations, and by reminding customers of the auctions no refund policy once bidding is finalized. The company also challanges customers to provide proof that items purchased are not genuine or as described at auction. Complainants are not always satisfied with the company's responses.

Complaint Closing Statistics

0 complaints against Knightsbridge Galleries closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Knightsbridge Galleries complaints