Complaints for Krause's Sofa Factory in San Bernardino, CA

1930 South E Street
San Bernardino, CA 92408 | Get Directions

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints against the previous company, Krause's Furniture, Inc., alleged dissatisfaction with product quality, delays with delivery, failure to schedule delivery dates, or orders placed were incorrect. Some complainants experienced problems such as sofas sinking in the middle, recliners would not recline, or improper fading of sofa fabrics. The company responds to most complaints by delivering ordered items, making repairs or adjustments, or in some cases issuing refunds. Some complaints remain unresolved, meaning the customers are not satisfied with the company's response. Other complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Krause's Sofa Factory closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Krause's Sofa Factory complaints