Complaints for Kucsan and McCrea APLC in Costa Mesa, CA

2706 Harbor Blvd. Suite 200
Costa Mesa, CA 92626 | Get Directions

(714) 432-7733

http://www.kmlawcorp.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege the company fails to obtain loan modifications or otherwise provide foreclosure assistance services. Many complainants allege unfulfilled contracts and inability to obtain refunds. Others allege the company repeatedly gave them false or inaccurate information concerning the status of their modifications or that the company fails to return phone calls or otherwise respond to inquiries concerning the status of their foreclosure proceedings. A few customers allege the company only does initial contact and then fails to continue with the modification or services contracted for. ~~The company generally responds to complaints by stating they will continue to work with the customer or by stating all issues have been resolved and the customer will contact the BBB to remove the complaint and or stating the complaint was filed in error.

Complaint Closing Statistics

0 complaints against Kucsan and McCrea APLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Kucsan and McCrea APLC complaints