Complaints for L A's Best Properties in Arcadia, CA

25 East Wheeler Suite B-D
Arcadia, CA 91006 | Get Directions

(626) 445-0026

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

This company has a pattern of complaints alleging dissatisfaction and misrepresentation of services. Some complainants allege the company fails to provide promised refunds upon request when rentals are not found within 90 days. Other clients complain the company fails to return phone calls or provide services according to the contract. Complainants allege listings contain rentals that have unsuitable living conditions, or did not meet the financial, location, or size specifications required by clients. The company responds to some complaints by denying refunds, explaining customers are placed in a rental, or offering continued use of their services. The company refused to adjust some complaints claiming the customer was not a client, or, failed to properly use the service. Many complaints are closed as unresolved, meaning the complainants are not satisfied with the company's response. Some complaints remain unanswered.

Complaint Closing Statistics

0 complaints against L A's Best Properties closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

L A's Best Properties complaints