Complaints for L.A. Fitness Sports Clubs in Irvine, CA

PO Box 52110
Irvine, CA 92619 | Get Directions

(949) 255-7330

http://www.lafitness.com

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Total Amount in Dispute:
$18,696.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege a variety of customer service and billing disputes which are typical in number and nature for this industry. Some customers complain they experience difficulty contacting the company to report problems or address billing issues such as credit card errors or obtain information on cancellation procedures.The company generally responds to complaints by issuing refunds canceling memberships and clarifying billing disputes. Further the company explains that the majority of complaints concerning contract disputes occur when customers fail to read and follow contract stipulations.

Complaint Closing Statistics

27 complaints against L.A. Fitness Sports Clubs closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
26	Unanswered

Complaints and Resolutions

L.A. Fitness Sports Clubs complaints