558 inquiries | Health Clubs
(949) 255-7330
http://www.lafitness.com
Please contact for business hours as vary by location
Company Rating
BB
Customer Reviews
based on 5 reviews.
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Complaint Experience
4%
Membership Information
This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.
Recent Review
Speak to the manager about having proper etiquette and better customer service training towards its staff
My friend was training and recording deadlifts and another person (guy that was not an employee) went up to him and was very rude and told him he can't record and he doesn't want to be in the video. He was training on the other side and was nowhere near the video. He asked him why it was an issue because he was nowhere near my shot. He was training on the other side. He told a staff member about this and the girl staff member was very rude and racist towards him (he is Asian, they're both white) and made racist comments and rude remarks about it being against their policy to record in the gym. He told them there were no signs that I can't record but the staff member kept arguing with him and talking down to him. They were both bullying him and verbally harassing him when he was mindful of where he was shooting his video/shot, making sure no one was in the picture and making sure my video wasn't interfering with anyone else's workouts.
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BCA's Summary and Analysis:
Complainants allege a variety of customer service and billing disputes which are typical in number and nature for this industry. Some customers complain they experience difficulty contacting the company to report problems or address billing issues such as credit card errors or obtain information on cancellation procedures.The company generally responds to complaints by issuing refunds canceling memberships and clarifying billing disputes. Further the company explains that the majority of complaints concerning contract disputes occur when customers fail to read and follow contract stipulations.
Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.
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Company Info
L.A. Fitness Sports Clubs is a Fitness Health Club providing various fitness equipment and fun, motivating fitness classes such a yoga, aerobics, cycling and more.
Interested in L.A. Fitness Sports Clubs? Contact them directly!
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Licensing
We know of no licensing or registration requirement for companies engaged in this company's stated type of business.
BCA has no information regarding government actions at this time.
We routinely suggest to customers to read and understand all contract terms before signing. It is important to obtain written confirmation of any unclear issues and especially of all verbal promises. California law allows five business days to cancel health club memberships. We strongly advise following cancellation instructions specified in the contract. It is prudent to send cancellation letters by certified mail keeping a copy and your mailing receipt for your records.
We know of no other matter or practice relating to this company that may assist you in your consideration of this company.
BCA has no information regarding advertising review at this time.
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