Complaints for L&B Rentals in Downey, CA - 100120497

8415 East Florence Blvd., Suite B
Downey, CA 90240 | Get Directions

(562) 291-2530

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Of the complaints we have received against this company, in at least some cases, the complaint allegations are very serious.

Most complainants allege difficulty getting refunds or that the properties advertised do not exist, are already rented, not authorized by the owner to be listed, or never for rent in the first place. Some complainants allege the listings do not meet the criteria requested, are not current, or the properties listed were taken from ads in other sources, such as newspapers or Internet websites. In other cases, the company fails to honor their 100% money back guarantee.

The company generally responds to complaints by denying refund requests based on their strict 90 day policy which does not promise a refund will be issued, only that it will be considered. In response to allegations that the listings are incorrect or fake, the company states they are not responsible for typos, incorrect addresses, or for properties that are no longer available. In cases where the complainant obtains a rental on their own, the company responded by requesting proof of their rental agreement to consider a refund.

Complaint Closing Statistics

0 complaints against L&B Rentals closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

L&B Rentals complaints