Complaints for Latinos Group Promotions, Inc. in Baldwin Park, CA

1318 Maine Avenue
Baldwin Park, CA 91706 | Get Directions

(626) 480-8899

http://www.latinosgroup.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Some complainants allege defective merchandise, or that ordered products do not perform as advertised. Others complain about non health related products, such as tapes, CD's, DVD's, or cookware also allege that delivered merchandise does not look or perform as advertised. Some people claimed that songs on tapes and CD's were not recorded by the original artists, or were so cheaply produced that the sound quality of the music was very poor.

The company responds to most complaints by defending their products and claiming allegations made by customers were unfounded. However, in most cases, the company agrees to conditionally issue refunds. Products must be returned within the 30 day refund period. In some cases refunds are issued after the 30 day period. Not all customers are satisfied with the company's responses. Allegations of deceptive advertising are generally not addressed.

Complaint Closing Statistics

0 complaints against Latinos Group Promotions, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Latinos Group Promotions, Inc. complaints