Complaints for LawCrossing.com in Pasadena, CA

202 South Lake Avenue Unit 250
Pasadena, CA 91101 | Get Directions

(800) 973-1177

http://www.lawcrossing.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege unauthorized credit card charges and claim they are unaware they agreed to a continuity subscription when they purchased the initial month of service. Others complain of inadequate disclosures regarding the continuing charges and allege that the company fails to acknowledge cancellation requests resulting in additional monthly fees being billed. Complainants report email requests are not accepted and they are unable to reach the company by phone. Many complainants allege that job information supplied had incorrect contact information listings were outdated or in some cases are non-existent.~~The company responds to most complaints by reminding clients that by subscribing the first month they agree to receive additional services billed at $29.95 per month until cancellations are received as provided in their terms and conditions. The company reports it is their policy to accept cancellations by phone only. Allegations that they could not be reached by phone are generally not addressed.

Complaint Closing Statistics

0 complaints against LawCrossing.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

LawCrossing.com complaints