Complaints for Leads Direct, Inc. in Marina Del Rey, CA

520 Washington Blvd. Suite 505
Marina Del Rey, CA 90292 | Get Directions

(866) 657-5323

http://www.leadsdirect.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege unfullfilled contracts, reporting they receive nothing from the company. Other complainants report they initially receive a few leads, however most do not meet the clients requested specifications and are useless for marketing purposes. Some clients complain, the leads provided are not within their service area, or contain erroroneous entries. Other customers allege the company fails to provide the number of leads paid for. Most complainants allege they are unable to obtain refunds. The company allegedly blocks the clients website access, and refuses to return calls or otherwise respond ro requests for service, or refund requests.

The company has responded to a few complaints by disputing customer allegations that they failed to provide leads, by offering to replace inappropriate leads, or by explaining the terms of the contract. In one case, the company issued a full refund.

Complaint Closing Statistics

0 complaints against Leads Direct, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Leads Direct, Inc. complaints