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LeaseVille.com complaints

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1100 Glendon Avenue, 17th Floor
Los Angeles, CA 90024 | Get Directions

(888) 428-5520

http://www.leaseville.com

Monday - Friday:
9:00 AM - 5:00 PM PST

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against LeaseVille.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against LeaseVille.com

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9/7/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/8/2022

This company took a payment for a laptop. Used Best Buy to ship. I received an empty and open box. The company has treated me like a liar - insisting a "10 day investigation". There was nothing to investigate. I gave police report number. The post master met police and reviewed footage of postal worker delivering opened box - 30 sec later I open door and see box is open and empty. Best Buy did not treat me that way. Said they would reship. I tried to get tracking number next day from Leaseville and they were rude and unethical. Continued with underlying "unspoken" you must be lying tone. 2nd guy would not let me speak at all. And I just wanted new tracking number. But even though they took my money and shipped me an empty box - the solution is to threaten me for calling. Told me - the customer - " You cant call us and if you do that is harassment and your number will be blocked." YOU DO NOT WANT TO DO BUSINESS WITH A COMPANY WHO WILL TAKE YOUR MONEY THEN THREATEN YOU. Resolution Sought I want training for customer service. I want laptop delivered, an apology for the rudeness. I want a call with tracking number.

Company Response

8/23/2022

We're very sorry you had a negative experience with LeaseVille.com. We do our very best to assist every customer - we do ask that our customers treat our associates with respect and not make them feel threatened or unsafe. We cannot discuss your account in a public forum, however, we're glad that the matter has not been resolved.

Customer Rebuttal

8/25/2022

I have managed to get delivery. However, I did file these complaints and was treated poorly.

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