Complaints for Legal Center for Debt Resolution, A Law Corp. in Burbank, CA

601 South Glenoaks Blvd. Suite 409
Burbank, CA 91502 | Get Directions

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

One customer alleges the company's online advertisement fails to disclose all of the cost for services. The customer claims that there is a $500.00 start up fee, a monthly fee of $49.00, and 25% is collected from the amount the company saves on a settlement. After discovering the entire cost of the service, the customer requested a refund to settle their own debts.

The company responds to this complaint by explaining the customer signed the terms of the contract, which clearly indicates the startup fee, maintenance fee and that 25% collected from the savings made on settlements. The customer also understood and agreed to the terms of the contract explained during a lengthy "orientation interview" with one of their staff.

Complaint Closing Statistics

0 complaints against Legal Center for Debt Resolution, A Law Corp. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Legal Center for Debt Resolution, A Law Corp. complaints