(855) 890-5746
http://www.lexusofwinterpark.c...
Customer Rating
based on 1 review.
Ratings Breakdown
Select Your Rating
Choose the number of stars (by rolling over them) and then click (3 stars default)
Tell Us What You Think!
125 characters remaining | 125 total characters allowed
3000 characters remaining | 3000 total characters allowed
Showing 1 recent review for Lexus Of Orlando
Most Recent Oldest
Posted on 12/28/2022
Sold certified car with defective part
I recently had a horrible experience at the Lexus of Winter Park dealership. I purchased a 2019 ES350 Certified car with an extended manufactory warranty back in August. I was told the vehicle had no previous accidents. Shortly after my purchase, my headlight started developing condensation. There was no physical damage to the outside of my headlight or car. The technician stated that there was a crack internally, but he could not explain how the crack may have happened without any previous accidents. I spoke to a Rep by the name of Sylvia Mickle and she also had no explanation of why I sold a car that may have been in a previous accident or sold with a defective part. Nor could she provide me with the 160-point inspection that my vehicle had underwent at the time of purchase. She further stated that she does not even own a Lexus to guide me in the right direction. I was charged over $600 for the repair of a damage that I did not cause. I did further research and found that Lexus had a class action suit for the Lexus RX being sold to consumers with a defective assembly part that caused condensation to the headlight. We have been given the run around and no one has any answers for why we are responsible for this damage.
Was this Review…? Helpful (0)
Flag This Review Send Message
Flag Inappropriate Content
You are requesting to flag the content of an item as inappropriate. Business Consumer Alliance staff will be notified of this request. Explain why you feel it is inappropriate:
Photo Gallery
Login to BCA
Login to participate on the website. Write reviews, ask and respond to questions, get quotes and more. Don't have an account? Sign up for free now
Sign up with BCA
Sign up for free to participate on the website. Write reviews, ask and respond to questions, get quotes and more. Already have an account? Login
Forgot Password
Type in the email address you registered with. If we can verify it in our system, an email will be sent to you with your password.
Profile