Lexus Of Orlando

Sold certified car with defective part

I recently had a horrible experience at the Lexus of Winter Park dealership. I purchased a 2019 ES350 Certified car with an extended manufactory warranty back in August. I was told the vehicle had no previous accidents. Shortly after my purchase, my headlight started developing condensation. There was no physical damage to the outside of my headlight or car. The technician stated that there was a crack internally, but he could not explain how the crack may have happened without any previous accidents. I spoke to a Rep by the name of Sylvia Mickle and she also had no explanation of why I sold a car that may have been in a previous accident or sold with a defective part. Nor could she provide me with the 160-point inspection that my vehicle had underwent at the time of purchase. She further stated that she does not even own a Lexus to guide me in the right direction. I was charged over $600 for the repair of a damage that I did not cause. I did further research and found that Lexus had a class action suit for the Lexus RX being sold to consumers with a defective assembly part that caused condensation to the headlight. We have been given the run around and no one has any answers for why we are responsible for this damage.

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