Complaints for Life Line Credit Services in West Hollywood, CA

8491 Sunset Blvd. Suite #514
West Hollywood, CA 90069 | Get Directions

(800) 518-4209

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company fails to provide loans, or issue refunds when loans are not funded. Most complainants allege they sent processing fees along with their first month payment after assuming the loan was funded. However, customers later learned that no actual loan existed, and then received proposals for a long term re-payment plan. The company responds to a few complaints by either providing partial refunds, or by stating that proposals were sent to the complainant's creditors. Other complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Life Line Credit Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Life Line Credit Services complaints