LionsGate Entertainment, Inc Reviews

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What is a Verified Review? We do our best to ensure that the reviews posted are authentic. If we determine, in our sole judgment, that a review may not be genuine, that is, it may not have been posted by a customer, we will remove it. No review process is perfect, though, so it’s important that the reader determine for themselves how much weight to give to any individual review. In some cases, we’re able to validate reviews meaning that we know that the review was posted by a customer. In those cases, we’ll mark the review as "Verified."

Amanda W

Posted on 6/3/2015

Defective DVD: Lions Gate was very helpful

Months ago, I got a Hunger Games DVD from a retailer. Sadly, the DVD was somehow defective and wouldn't play past the menu. I tried to return it to the retailer, but they would not take it because it was opened. Then, I tried to find a way to file a complaint with Lions Gate on their website, but I could not find customer service contact information (that was the most frustrating part). I managed to contact them through BCA. Once the ball was rolling, Lions Gate was extremely willing to make the situation right. They were persistent and pleasant to work with. I went back to the retailer like Lions Gate suggested to "exchange" the DVD before sending it back to Lions Gate. The retailer allowed me to exchange the defective one for a new one rather than "return" it.

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