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Living Spaces Furniture, LLC complaints

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14501 Artesia Blvd.
La Mirada, CA 90638 | Get Directions

(877) 266-7300

http://www.livingspaces.com

Store Hours:
Monday - Friday 10:00am - 9:00pm
Saturday - Sunday 9:00am - 9:00pm

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Total Amount in Dispute:
$53,240.00

Total Amount Settled:
$1,619.00

Complaint Experience

75%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

36 complaints against Living Spaces Furniture, LLC closed in last 3 years.

Complaints	Type of response
5	Making a full refund, as the consumer requested
0	Making a partial refund
20	Agreed to make an adjustment
1	Refusing to make an adjustment
3	Refuse to adjust, relying on terms of agreement
7	Unanswered

36 complaints against Living Spaces Furniture, LLC

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4/17/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $7,000.00 Amount Settled: $0.00

Customer Complaint

4/2/2024

I purchase a living room set for $7000.00+ and the seat cushions on them are defective. Thats what the warranty representative told me. 6 months after I purchased the couches, I needed them replaced and They were replaced. 3 months later, the SAME thing happened and when I called, they said there's nothing they're going to do. HOW? I paid 7000.00 USD for these couches that are essentially broken, and you can't even sit on them without hitting the floor! Extremely terrible couches and I would either like a replacement of the cushions, or a refund due to being defective. All this is within 1 year. I don't owe anything on the couches, but this is very bad business. I am 100 seeking legal counsel and will see this through. This is not fair what you're doing to people. Resolution Sought I would either like a replacement of the cushions, or a refund due to being defective.

Company Response

4/3/2024

We appreciate you bringing your concerns to our attention, and we apologize for any inconvenience this may have caused. Living Spaces offers a 1-year manufacturer warranty on most items. When the warranty expires guests who purchased Carefree are directed to file a claim with them. Due to the recent installation of new parts, we will be forwarding this issue to our warranty manager for further review. To proceed, please upload an overall photo of the sofa and photos of the seat cushions to the photo link provided in the email address we have on file. After review of the pictures, we will inform you of the next steps.

3/19/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $3,500.00 Amount Settled: $0.00

Customer Complaint

2/26/2024

I bought a couch and a bed with frame from Living Spaces using a Synchrony Bank Credit card. They double charged me on the Bed and frame. I constantly worked with them for a long time to get that charge removed of the credit card but they did not remove the charge. I filed a claim with Synchrony Bank and they rejected my claim. I am desperate to get help as Synchrony Bank keeps charging me the amounts on my bank for the item i did not order. Resolution Sought I would like to get the refund of extra bed and frame including all the interest they have charged on those items till date.

Company Response

3/6/2024

We appreciate you bringing your concerns to our attention and apologize for any inconvenience this may have caused. Unfortunately, we are unable to locate an account for you. So that we may better assist you, please provide us with the name and telephone number associated with the account in question.

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