Complaints for Local Business Yellow Pages in Bethesda, MD

3 Bethesda Metro Center, Suite 700 PMB 700-94
Bethesda, MD 20814 | Get Directions

(800) 777-4126

http://www.localbusinessyp.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Businesses allege they are contacted by Local Business Yellow Pages with an offer for discounted advertising services. The company records the conversation and later sends an invoice of over $600 for a premium listing package for a listing on their directory. The businesses that are solicited claim they never authorized services and have difficulty having the invoices voided and having the company cease collections. The solicited businesses also allege the recordings of their solicitation calls are manipulated or edited to make it appear that the business accepted the offer of service.

Complaint Closing Statistics

0 complaints against Local Business Yellow Pages closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Local Business Yellow Pages complaints