Complaints for Low Pay, Inc. in Los Angeles, CA

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Los Angeles, CA 90021-0157 | Get Directions

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege a variety of problems concerning deliveries, cancellations, refunds, and selling practices. Some customers complain they do not receive their information packages until after their cancellation period has expired. In other cases, the company fails to ship catalog merchandise purchased by cardholders, and fails to issue credits back to cardholders on the undelivered items. Other complainants allege unauthorized debits to bank accounts, or that the company imposed additional charges for services that were undisclosed at the time they agreed to the service. Some complainants allege the company fails to adequately disclose their terms and conditions of the offer before purchase. or complain that prices for catalog merchandise are not displayed in the catalog, and prices are considerably higher than other retailers.

The company responds to most complaints by advising complainants on the status of their deliveries, or requested refunds. In some cases the company agreed to refund customers past the 30 day refund period. The company generally disputes allegations of unauthorized debits to accounts, and reminds complainants that they verbally agreed to all of the terms and charges prior to accepting their offer. In some cases concerning cancellations, the company contends that the complainant did not cancel within the free examination period, and therefore is not entitled to any refunds.

Complaint Closing Statistics

0 complaints against Low Pay, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Low Pay, Inc. complaints