Complaints for MAAK Enterprises in Yorba Linda, CA

18032-C Lemon Drive Suite 619
Yorba Linda, CA 92886 | Get Directions

(714) 692-5209

http://www.maakenterprises.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege a variety of shipping billing and product quality disputes. Some customers complain they sign for and receive ordered products but find that packages are empty when opened. Other complainants allege the company fails to ship orders they experience difficulty contacting the company to inquire on order status or refund procedures or that their credit or debit cards incurr duplicate entries for the same product. A few complainants question the authenticity of the product alleging the company's products may be counterfit fail to meet the US EPA's labeling standards and are intended for use in foreign countries.~~The company responds to some complaints by simply indicating that orders were shipped or that they have a return receipt signed by the customer that the order had been delivered. Some complainants disputed the company's response by advising the Bureau that although they had signed for the delivery once opened they discovered the package to be empty.

Complaint Closing Statistics

0 complaints against MAAK Enterprises closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

MAAK Enterprises complaints