Main Street Renewal LLC complaints

There have been maintenance issues going on for months and I have been reporting them and dealing with them. I have communicated that I wasn't paying rent this month til they were finally resolved. I was charged the late fee and then noticed on the 17th that I had an eviction fee on my account. I spent 6 hours monday last week on the phone being transferred and arguing with people at Main Street trying to get help and to understand. Late that afternoon I finally was able to talk to a supervisor to only find out that they mailed me a notice, that I NEVER received. He said it was dated 2/8 and the I had to have my rent paid by 16th or they would start the eviction process. Then he proceeds to tell me that they started the process on the 15th, which was a day early and that the only way out of it is if I paid the entire rent and the eviction attorney fees then. The still didn't seem to care that I had maintenance issues open. I explained I wasn't refusing to pay rent but wanted the three month issue resolved for good. It appears that I was opening tickets as I was told by people in the phone when I called each time, to support to communicate however, Monday I learned they are all read by same team, maintenance AND NOT communicated to management or billing so therefore billing didn't know I had issues so put me into eviction process. They reversed the late fee but refused to reverse other fees. This is wrong and I want my money back Resolution Sought I would like the eviction fee back plus the credit card fees I had to pay that day to make a payment quickly Honestly this company needs to compensate me more than I'm asking for because I'm dealing with issues since the day I moved in and it's on going.

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They plumbing company was out a month ago in which we had to contact the water company because they discovered the water in yard was due to a leak. Turns out my water bill is $700 for a month so because constant repairs not being done over who knows how long, we ended up with a leak. Plumbing company replaced sump pumps and water company has since been out to dig up the front yard. I’m now waiting for 4-5 weeks for them to adjust my water bill to be correct as there is no way I used 31000 gallons of water. If they don’t adjust my bill correctly I’ll be looking for rental company to pay what’s not normal. Rental company did adjust my account for the eviction fee and some of the charge, total $400 credit however they charged the March late fee and I’ve been fighting to get that reversed as I was still dealing with all the issues before I paid March’s total. I paid it the day I discover they were trying to wrongfully again try to charge another eviction fee. They can provide the March late fee credit as well to make things right.

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The amount for dispute is still on going so not sure how much to put in the above box. I opened a complaint before and with everything I have going on between this company and my work I missed the email and didn't realize the complaint had been closed. I thought the issues with this company were resolved so I didn't reopen the case But they continue to "screw" me for lack of better words, at every angle. I was told I would get the credit owed for the wrongfully charged rental insurance charges. They are now going back on that and saying they're not gonna give us the credit after being told they would. I have screenshots of my conversations with the manager Michael I will attach. This means I can't renew my lease with a balance owed on the account that is there at NO FAULT OF MY OWN! I submitted all proof required to have the rental insurance dropped as I had my own and they allow that. I have don't nothing wrong. They failed to remove it and are still saying I owe it. Because of this I am not allowed to renew a lease and have to pay month to month which we were told would be 1900 a month instead of the 1820 if we could sign a lease. Now out of nowhere they went up to 1980 for month to month and we were told something completely different prior to my last complaint with the BBB. This company is deliberately raising my rent by not giving credit because I tried to hold them accountable for their actions with my AC and issues with the key that I had, and filed in my last report. Resolution Sought I would like them to issue my credit of 216.67$ that was wrongfully charged to our account and reduce the month to month rent back to 1900 monthly as they originally told us.

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