Complaints for Marilyn Scheer Law Group PC in Irvine, CA

2102 Business Center Drive, Suite 115 M&O
Irvine, CA 92612 | Get Directions

(949) 263-1302

http://www.scheerlawgrouppcca....

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Of the complaints we have received against this company in at least some cases the complaint allegations are very serious.~Complainants generally allege misrepresentation and failure to fulfill loan modification services. Specifically complainants allege the company fails to obtain loan modifications poor communication difficulty obtaining updates on the status of the loan modification and failure to issue refunds in accordance with the guarantee. ~~The company generally responds to complaints by explaining what services were provided to aid in the loan modification process claiming customers did not provided the necessary documentation to move on with the loan modification process or customers do not provide requested information in a timely manner. In some cases the company provides partial refunds or denies refund requests claiming the services were provided as contracted.

Complaint Closing Statistics

0 complaints against Marilyn Scheer Law Group PC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Marilyn Scheer Law Group PC complaints