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Marriott International Inc complaints

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10400 Fernwood Road
Bethesda, MD 20817-1109 | Get Directions

(301) 380-3000

http://www.marriott.com

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Total Amount in Dispute:
$104,432.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

11 complaints against Marriott International Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
11	Unanswered

11 complaints against Marriott International Inc

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5/24/2022

RESPONSE: Complaint was not answered Amount in Dispute: $2,000.00 Amount Settled: $0.00

Customer Complaint

4/28/2022

We were sent here by Uniworld Po River Cruise Boat 4/24/2022. This was due to a positive COVID Test. We were told to Quarantine in the hotel room for seven days. Testing to be performed this Saturday. Our first room 108 the TV and several lights did not work. We moved to room 104 and the fridge does not work. This seems minor but understand we are in this room 24/7. Nice to have a little entertainment and a cold drink. I also expect it as I am paying $257 a night. We call for food, towels, ice, and anything else we need. That I understand due to mo room service. Front desk communication is hit and miss. Good communication for food as we speak to the Kitchen Manager. We are at the Mercy of the hotel staff as we can do nothing for ourselves. Cold latte and warm Cappuccino in Italy was not in our plan. Resolution Sought I am going to leave this up to Marriott. What are your expectations? A little background, I traveled12 years all over the USA working Power Plant Outages so I have stayed in many Hotels Long and short term.

3/15/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/17/2022

Nonstop messages at least 5 or 6 times a day. I have called them about the problem and they assured me they will stop. Resolution Sought To stop sending deal offers 4 or 5 times a day

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