Complaints for Masonry Connection in Hawthorne, CA

14311 Cerise Avenue #108A
Hawthorne, CA 90250 | Get Directions

(888) 400-62766

http://www.masonryconnection.c...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege false advertising. Job seekers allege the company advertises construction jobs that do not exist. When they apply for the jobs, the company solicits them to enroll in a trade or vocational school for training assisting them in obtaining student loans to pay for services.

The company responded to one complaint by advising the complainant they are a construction staffing company who put people to work that already know how to do the jobs. The company contends that when inexperienced job seekers apply, they work with the individual to get them at the skill level necessary to go to work as a mason. To do this, the company advises they have made arrangements with a vocational school to get them the training necessary, and claim to provide scholarships covering part of the training. The company points out that their ads state that training is available, it does not say that training is free or that 'on the job' training is provided.

Complaint Closing Statistics

0 complaints against Masonry Connection closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Masonry Connection complaints