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MCT Group, Inc. complaints

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PO Box 7748
Torrance, CA 90504 | Get Directions

(800) 622-2242

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Total Amount in Dispute:
$17.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against MCT Group, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against MCT Group, Inc.

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3/20/2025

RESPONSE: Complaint was not answered Amount in Dispute: $16.50 Amount Settled: $0.00

Customer Complaint

2/24/2025

They were not truth and forthright, once I contacted them, after I received a summons. They said my amount owed could be reduced to possible 70 of total amount due. But, once I signed the stipulation for entry of judgement, they want the whole amount owed. I called Dan Matthews and he said, there is nothing he can do. Mission Federal Credit Union won't negotiate. MFCU told me that they don't negotiate and that it is up to the MCT Group. They do NOT negotiate. That's their way of getting all the money owed Resolution Sought I would like a reduction of the total amount owed, like other collections/debt companies negotiate with the banks. I'm already facing a financial hardship and the unwillingness to accommodate a lower total doesn't help me in my current situation. Read other negative reviews and some filed for chapter 13 to avoid financial hardship. Considering doing the same

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