Medaesthetica Medical Group, Inc. complaints

Complaint Experience

N/A

BCA's Summary and Analysis:

Some complainants allege false advertising, severe side effects from treatment, failure to honor their guarantee, and inability to cancel services. Other customers complain that the company fails to disclose terms and conditions of financed accounts. Others allege they believed they had a credit line, and were not aware that the entire amount of the credit line had been prepaid to the company in advance of treatments. Customers with financed accounts find that upon cancelling, the finance company continues billing them for services that they have not received. Several complainants report they experienced side effects ranging from severe vomiting and diahearra to lumps forming under their skin. Most complainants request refunds.

The company responds to some complaints concerning side effects from treatments by claiming that customers agreed in advance to accept the possibility of side effects, or that customers exaggerated the severity of the symptoms. In some cases, the company does issue partial refunds for unused services, or offers to perform other unrelated services in leiu of the refund amount.

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