MedCare Leasing complaints

Complaint Experience

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BCA's Summary and Analysis:

Complaints contain a pattern of allegations that the company issued commitment for equipment leases, obtained first and last month lease payments and documentation fees, but that leases were not funded. One complainant paid approximately $46,000 and was promised a lease within 7 to 10 days but was unable to obtain a lease or a refund. All complainants allege that the company failed to respond to telephone calls and/or fax requests for refunds. The company responded to one complaint by stating that there were inconsistencies on the applicant's trade or bank references. The company responded to another complaint by stating that they were still trying to obtain better terms, after the agreement had been signed, but that the applicant decided not to pursue the lease. The company denied all complainants any refund, referring to their contract that states, in part, that the commitment fees paid will be retained if the lessee cancels. Other complaints remains unanswered.

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