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Medicredit, Inc. complaints

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111 Corporate Office Drive, Suite 200
Earth City, MO 63045 | Get Directions

(888) 213-9688

http://www.medicredit.com

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Total Amount in Dispute:
$510.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege various billing disputes invoices are sent after payment has been received difficulty contacting company or receiving return calls failure to refund overpayments and accounts are sent to collections after being paid by the customers insurance. The company responds to some complaints by waiving fees adjusting balances ceasing collection efforts and providing refunds. One complaint remains unresolved meaning the customer is not satisfied with the company's response. Some complaints are unanswered.

Complaint Closing Statistics

2 complaints against Medicredit, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Medicredit, Inc.

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12/2/2021

RESPONSE: Complaint was not answered Amount in Dispute: $270.00 Amount Settled: $0.00

Customer Complaint

11/8/2021

Sent me a letter to pay X by a certain date and the debt would be done. I had already made a payment and they wanted me to pay more. Each time I called a different amount. Asked them why they don't honor their own written word and no response. I'm being penalized because I had already made a payment. Asked for a manager, Excessively long hold and suddenly he was in a meeting. I asked to leave 'the supervisor' a message to call me. No one called. Called back again, different amount and no supervisor came on the line when requested. Bait and switch and so disrespectful. Resolution Sought Honor their commitment in the written word and my balance should be less and now they will need to extend the date since they are giving me the runaround.

12/1/2021

RESPONSE: Complaint was not answered Amount in Dispute: $240.00 Amount Settled: $0.00

Customer Complaint

11/5/2021

After my payment was made They still added to my credit file when i paid the entire balance in Full. I look at my credit report and show Med credit filed on my credit report after I have make the payment and should be remove from my credit file Resolution Sought Remove the data from my credit file

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