Complaints for Men's Usa, Inc. in Los Angeles, CA

1246 Westwood Blvd.
Los Angeles, CA 90024 | Get Directions

(888) 784-8872

http://www.mensusa.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company fails to honor their "100% money back guarantee. Some customers complain that the company ships the wrong color style or size and they are unable to successfully exchange the item due to unanswered calls and e-mails. In other cases customers return merchandise but the company fails to issue credits or refunds as agreed. Some customers allege the quality of the merchandise is not as represented or complainants dispute being charged for restocking and shipping fees when incorrect merchandise is shipped in error.~~The company responds to most complaints by referring customers to their written policies or in some cases by agreeing to issue refunds or credits. Some responses did not specifically address the customers' concerns and were returned to the company for reconsideration. Allegations of poor customer service and misrepresentations were generally not addressed.

Complaint Closing Statistics

0 complaints against Men's Usa, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Men's Usa, Inc. complaints