Complaints for Meritline in City of Industry, CA

18961 East Arenth Avenue
City of Industry, CA 91748 | Get Directions

(626) 912-0668

http://www.meritline.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege difficulty obtaining refunds for returned merchandise and delays in delivery. Some complainants allege rebates are not honored and dissatisfaction with ordered products that are defective or did not work. Others allege difficulty reaching company personnel to obtain information on order status cancellation procedures technical support or refund inquires. A few complainants allege dissatisfaction with having to pay shipping costs or restocking fees to return products.~~The company responds to complaints by issuing refunds or credits canceling orders shipping merchandise and issuing rebates. In some cases rebates were denied because the customer failed to submit all required documents. In a few cases the company advised customers that their refund policy clearly discloses all shipping costs are non-refundable. The policy also indicated returns must be submitted within 30 days for a refund and a restocking fee will be assessed.

Complaint Closing Statistics

0 complaints against Meritline closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Meritline complaints