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Meta complaints

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1601 Willow Road
Menlo Park, CA 94025 | Get Directions

(650) 543-4800

http://www.facebook.com

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Total Amount in Dispute:
$131,094.00

Total Amount Settled:
$60.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

167 complaints against Meta closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
164	Unanswered

167 complaints against Meta

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8/24/2026

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/29/2026

My Facebook account was disabled on 15 July 2026 for alleged fraud and deception. I believe this decision was unjust and made in error. I have attempted to resolve this issue by submitting appeals and contacting Meta through the available support channels, but I have not received a meaningful human review or a clear explanation regarding the decision. As a result, I have lost access to my Facebook account, including my personal information, messages, photos, and other content associated with the account. The affected Facebook profile is: https://www.facebook.com/khaellymaen The email address associated with my account is: [email protected] I respectfully request that Meta conduct a proper manual review of my account and restore access if it was disabled in error. If Meta maintains its decision, I request a clear explanation of the specific reason for the disablement and any further steps available to resolve this matter. Resolution Sought I would like Meta to conduct a proper manual review of my Facebook account and restore access if the disablement was made in error. This action has caused me to lose important connections with friends, contacts, and the community associated with my account, as well as access to my personal information, messages, photos, and other content. I request that Meta reinstate my account or provide a clear explanation and a fair opportunity to resolve the issue.

7/28/2026

RESPONSE: Complaint was not answered Amount in Dispute: $17.00 Amount Settled: $0.00

Customer Complaint

7/2/2026

I will never ever sell on Facebook marketplace Again! A buyer in Florida bought my item. I shipped it out June 20th, he received the item June 25th and I have yet to get my money! Sorry not sorry I consider that theft! A multibillion dollar company is screwing over the little guy AGAIN! I want my money! It may only be $17 but it's not the point! The buyer has the item and I don't have my money from selling said item! Resolution Sought I want my money asap!

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