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Meta complaints

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1601 Willow Road
Menlo Park, CA 94025 | Get Directions

(650) 543-4800

http://www.facebook.com

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Total Amount in Dispute:
$1,240,776.00

Total Amount Settled:
$70.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

194 complaints against Meta closed in last 3 years.

Complaints	Type of response
2	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
191	Unanswered

194 complaints against Meta

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5/28/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

5/2/2025

I am filing a complaint against Meta Platforms, Inc. for disabling both my Facebook and Instagram account for no reason and it has affected my business page and Christian group page, we have contacted Meta support since April 19, 2025 and got into chat support named Mec and our last contact was the 4th chat support last April 28, 2025 with support named Lance and still they have not provided any assistance with checking the account whatsoever. They cannot even provide details to why my account was disabled. I stand firm and it will not be the reason that my account was disabled due to violation of their community standards, I am using social media under their strict community guidelines and makes sure that I don't violate to any of them. Resolution Sought Reactivation of my Facebook and Instagram Account

5/7/2025

RESPONSE: Complaint was not answered Amount in Dispute: $750.00 Amount Settled: $0.00

Customer Complaint

4/11/2025

Following the unjustified suspension of my instagram account and all Meta Platforms accounts associated, I have been unable to supplement my income by using Facebook marketplace to showcase and shop for items. In addition to that, I am unable to contact necessary acquaintances and potential buyers who have no other means of communication besides through Instagram digital messages. The main issue is a total lack of any customer support. Following the unjustified suspension there was an option to appeal the decision via the mobile app that consisted of taking a scan of multiple angles of my face, which already seemed a little bit invasive given Meta's use of facial recognition technology but I obliged nonetheless. The app then accepted my video submission and claimed that I would have a response to my appeal in 1-2 days; That event happened 27 days ago and there hasn't even been a singular attempted response from Meta or their platforms, Instagram and Facebook, despite repeated efforts from myself to elicit a response. They have essentially no open means of communication with their customers whatsoever besides an unhelpful virtual AI assistant that costs a monthly fee, and is actually completely unavailable to users such as myself who have been totally suspended from the platform by any means. They have been unreachable through any other means as the company also has no monitored email address or phone number available to customers like myself to contact. Resolution Sought I would like for my Meta Platforms accounts, both Instagram and Facebook, to be reinstated so my income doesn't continue to face further damages and so I don't have keep wasting my own time and effort attempting to contact a company that is refusing to provide any real customer service.

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