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Meta complaints

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1601 Willow Road
Menlo Park, CA 94025 | Get Directions

(650) 543-4800

http://www.facebook.com

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Total Amount in Dispute:
$136,770.00

Total Amount Settled:
$60.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

180 complaints against Meta closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
177	Unanswered

180 complaints against Meta

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12/9/2025

RESPONSE: Complaint was not answered Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

11/14/2025

Case number: "Meta Quest Support: Case #08373055: Display issues on Quest 3" Regarding my Meta Quest 3 (512 GB) under serial number 2G0YBMSH2J006N, which has a hardware defect. I purchased the device from an online retailer, and it is still under warranty. Despite this, Meta Support has refused to accept the device for warranty repair or refund, citing location restrictions. Although I have a valid U.S. address for correspondence and delivery, I am temporarily outside the country. I am fully able to ship the device for service or replacement through international postal services that deliver to supported regions. I respectfully request that Meta allow me to send my device for refund through an approved shipping method to the nearest authorized service location. Resolution Sought Give a refund

11/10/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/7/2025

?"My 14-year-old Facebook account (Muhammad Umer Farooq) was mistakenly disabled on Oct 18. I am the verified owner and an international user residing in Pakistan. My complaint was rejected by the Delaware AG. I am filing here because Meta is headquartered in California, and they have blocked all support/legal email communication (mailbox full, legal rejected - proof attached), despite my final deletion deadline of Nov 17 approaching." Resolution Sought I want my 14-year-old disabled Facebook account (Muhammad Umer Farooq) to be restored immediately, granting me full access to my personal data before the deletion deadline of November 17, 2025

Company Response

11/10/2025

Per consumer: I am writing to inform you that my Facebook account has been successfully restored and my issue with Meta is now resolved. Please close the complaint

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