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1601 Willow Road
Menlo Park, CA 94025 | Get Directions

(650) 543-4800

http://www.facebook.com

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Total Amount in Dispute:
$136,580.00

Total Amount Settled:
$70.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

186 complaints against Meta closed in last 3 years.

Complaints	Type of response
2	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
182	Unanswered

186 complaints against Meta

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11/10/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/7/2025

?"My 14-year-old Facebook account (Muhammad Umer Farooq) was mistakenly disabled on Oct 18. I am the verified owner and an international user residing in Pakistan. My complaint was rejected by the Delaware AG. I am filing here because Meta is headquartered in California, and they have blocked all support/legal email communication (mailbox full, legal rejected - proof attached), despite my final deletion deadline of Nov 17 approaching." Resolution Sought I want my 14-year-old disabled Facebook account (Muhammad Umer Farooq) to be restored immediately, granting me full access to my personal data before the deletion deadline of November 17, 2025

Company Response

11/10/2025

Per consumer: I am writing to inform you that my Facebook account has been successfully restored and my issue with Meta is now resolved. Please close the complaint

11/6/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/13/2025

I cannot get into my old Fb account or get any communication with the business and I need to get in my old account and I don't have any access to my old phone number or email and when I follow the recovery process it doesn't work when I try to get in Resolution Sought Contact from the business and getting into my old account

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