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Total Amount in Dispute:
$132,294.00

Total Amount Settled:
$60.00

Complaint Experience

2%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

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Complaint Closing Statistics

162 complaints against Meta closed in last 3 years.
Complaints Type of response
1 Making a full refund, as the consumer requested
0 Making a partial refund
2 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
159 Unanswered

162 complaints against Meta

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9/14/2026

RESPONSE: Complaint was not answered Amount in Dispute: $2,500.00 Amount Settled: $0.00

Customer Complaint

8/19/2026

My Instagram accounts were disabled around August 9–11, 2026. Multiple accounts connected to the same phone number/email were affected around the same time, even though I did not violate Instagram's Community Guidelines. One of the accounts was disabled for an alleged child nudity violation, but I did not post or upload that content. The other accounts were also disabled without a clear explanation. I also received a security notification about a login from an unfamiliar device/location, which makes me concerned that someone may have accessed my accounts or that the accounts were incorrectly linked and flagged. I appealed the disabled accounts through Instagram's available process, but I have now exhausted the appeal option and cannot submit another appeal. I can still log into some of the disabled accounts, but I cannot use them normally. Settings will not load and repeatedly shows an error saying Instagram is having trouble loading settings. Other account functions also give errors or do nothing. I am asking Meta to manually review my accounts, investigate whether unauthorized activity or an incorrect enforcement caused the bans, and restore the accounts if the violations were made in error. I am willing to verify my identity and provide any information needed to confirm that I am the rightful owner. Resolution Sought I would like Instagram to manually review my accounts and reverse the disabling if the violations were made in error. I want Meta to investigate the possibility of unauthorized activity, since I received an unfamiliar login notification around the same time. I would also like access to my accounts, settings, and features restored and to be given a clear explanation of what caused the enforcement.

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8/24/2026

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/29/2026

My Facebook account was disabled on 15 July 2026 for alleged fraud and deception. I believe this decision was unjust and made in error. I have attempted to resolve this issue by submitting appeals and contacting Meta through the available support channels, but I have not received a meaningful human review or a clear explanation regarding the decision. As a result, I have lost access to my Facebook account, including my personal information, messages, photos, and other content associated with the account. The affected Facebook profile is: https://www.facebook.com/khaellymaen The email address associated with my account is: [email protected] I respectfully request that Meta conduct a proper manual review of my account and restore access if it was disabled in error. If Meta maintains its decision, I request a clear explanation of the specific reason for the disablement and any further steps available to resolve this matter. Resolution Sought I would like Meta to conduct a proper manual review of my Facebook account and restore access if the disablement was made in error. This action has caused me to lose important connections with friends, contacts, and the community associated with my account, as well as access to my personal information, messages, photos, and other content. I request that Meta reinstate my account or provide a clear explanation and a fair opportunity to resolve the issue.

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