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1601 Willow Road
Menlo Park, CA 94025
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(650) 543-4800

http://www.facebook.com

Facebook is available 24/7

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based on 27 reviews.

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24 Reviews

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Customer Reviews

Showing 27 recent reviews for Meta

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Posted on 9/19/2024

Terrible company no customer service extremely lazy and cheap

I am extremely disappointed with Facebook's account suspension process. My account was recently suspended due to an Instagram account (angelinaalani30243) that supposedly violated Facebook's rules. The problem is, **I don't even own or have any connection to that Instagram account**! Despite having no involvement, my Facebook account was suspended, and I was told to log into this random Instagram account to appeal the decision. This is a serious mistake on Facebook's part, and I have been left unable to access my Facebook account because of it. The customer support has been unhelpful, and I'm stuck with no resolution in sight. This mistake is costing me access to important personal and professional contacts on my account. I expect much better from a platform as large as Facebook. Their system needs to be more accurate and user-friendly when handling account suspensions. I hope Facebook improves its appeal process and reviews cases more carefully instead of punishing users for accounts they don't even own. **Ismael Aguero** [email protected]

Posted on 7/31/2023

Keep getting hit with long amount of time things!

Every time I'm on Facebook their computers trackers I can't get my statements out of context and I keep getting hit with these long amount of time things. I want to Sue Facebook.