Complaints for MGM Universal Timeshare in West Hollywood, CA

8605 Santa Monica Blvd. Suite 17820
West Hollywood, CA 90069 | Get Directions

(800) 923-1958

http://www.mgmuniversaltimesha...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege deceptive sales practices and inability to cancel or obtain credits or refunds. Clients complain the company takes their credit card number telling them it will to be used to pay required advance fees associated with the sale transaction of their timeshare. Complainants report without receiving a copy of their contract the cards are immediately charged between $1000 and $2000 and they are unable to cancel and obtain refunds.~~In a few cases customers disputed the charges with their credit card issuer to recover their money. The company failed to respond to all complaints presented by our office.

Complaint Closing Statistics

0 complaints against MGM Universal Timeshare closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

MGM Universal Timeshare complaints