Mia Bambina Boutique reviews

PLEASE DON't buy from this boutique

PLEASE DON'T BUY FROM THIS BOUTIQUE. I ordered two dresses for my girls' communion and three days before the party they canceled my order without taking any responsibility. I placed my order on March 6th, 2024. Beginning of May I tried to contact them to check on my order, they said they will check and get back to me. After that they stopped replying to my emails and phone calls, I even messaged them on Instagram. A week before the party, I was able to reach them and they told me that the production made a mistake in filling out the documentation for the shipping and the dresses are on hold by the customs and it might take weeks to be released. Three days before the party, they asked me to pick whatever they have in stock. They had very limited styles and sizes but I still agreed because I had no other option, then they told me that they can't ship it on time (which it was a lie) and they cancelled my order right away. I called Fedex to check with them and they told me they have next day shipping from Canada to US. The person I was communicating with was so unprofessional. This boutique doesn't deserve even one star. Please don't buy from them.

* BUYER BEWARE: NO DRESS PROVIDED *

I placed an order on January 25, 2022 through Mia Bambina Boutique. They committed to provide a custom Communion dress within an 8 week timeframe due to their 'high season' months. After 10 long weeks of waiting, not only did I not receive the dress I paid for, but I never even received a shipment notification, or any type of response to my numerous emails, calls, and direct messages on social media.  I can't believe no one at the company was able to provide me with an update or estimated time of arrival for my order.  I became so suspicious of their lack of responses and my inability to speak with anyone at the company about the order that I was left with no other recourse then to call my credit card company to notify them of the situation and file a compliant with the Better Business Bureau in Canada.  Only then did I finally receive a response from the boutique, but rather than an update, or an explanation, or a much deserved apology for their unprofessional handling of the situation, they simply sent me a notification that my order was canceled and would be refunded. My daughter's Communion is on May 7th and she has a Communion photography session scheduled this month as well. I had no other alternative as I was relying on this custom order. It's quite disconcerting that a customer is ignored and has to go through all this hardship and stress for a purchase that has been fully paid. There is no excuse for this unprofessionalism in a reputable business. It's an unfortunate lesson to learn. While awaiting the company's response this week I read a review of another customer who went through a very similar situation. They also had to contact their credit card company to file a fraud claim and only after that  complaint did the boutique initiate contact. Their dress then arrived to that customer damaged and missing beads. This is absolutely unacceptable conduct for a luxury boutique especially with all their extensive social media presence. Come on Mia Bambina Boutique, if you are a reputable Children's Luxury Boutique advertising on all the social media platforms you should provide the items you're paid to provide and have at least a decent customer service department in the event you have a customer with an issue. This experience has been quite displeasing to say the least. Unfortunately, I will no longer be a customer of this boutique.