Complaints for Mid City Rental in Torrance, CA

2400 West Carson St. Suite 115
Torrance, CA 90501 | Get Directions

(310) 856-4250

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants report the company charges $100 for an agent fee, and $21 for a credit report fee and the company offers false leads for apartments and rental homes. Also, in some cases more credit report fees were paid when applying for a rental. The company responds to a few complaints by asking the customer to select another agent since their agent is on maternity leave, or by stating the client needs to look at other condos on the updates. The company states they have new print-outs every 72 hours. All other complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Mid City Rental closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Mid City Rental complaints