Complaints for Mobile Systems Wireless in Livermore, CA

3195 Independence Drive
Livermore, CA 94551 | Get Directions

(510) 325-5014

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege sales representatives misrepresent cell phone features or plan options at the time of purchase. Some customers complain they thought they were paying the activation fees at the time of purchase but were later billed by the service provider for the same fees. A few complainants did not receive the promised rebate. Others allege the company does not accept the phones back for refund or exchange if the customer is not happy. ~~The company responds to complaints by explaining that the customer signed a contract agreeing to the terms conditions and charges or offering to exchange the phones. The company issued one refund and sent one rebate check.

Complaint Closing Statistics

0 complaints against Mobile Systems Wireless closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Mobile Systems Wireless complaints