Complaints for Model Quality Introductions, Inc. in Beverly Hills, CA

9595 Wilshire Blvd. Suite 309
Beverly Hills, CA 90212 | Get Directions

(866) 663-3574

http://www.modelqualityintrodu...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

One complainant alleges that the company switched him to another agency Debra Winkler Personal Search without his consent and he viewed that agency as not of the same caliber as MQI. Another customer complained that the company would not honor the $14,000 contract, unless he paid the remaining $10,000 in cash.

The company responded to one complaint by advising that the customer was not accepted because he failed to comply with their request for him to make improvements in his appearance and the customer was issued a refund. In the other case the company responded by stating that the consumer was not complaining about the quality of their service, but how to pay for it. According to the customer, the company offered to rescind the contract but he would lose his deposit.

Complaint Closing Statistics

0 complaints against Model Quality Introductions, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Model Quality Introductions, Inc. complaints