Complaints for Money Tree Funding in Canoga Park , CA

7210 Jordan Avenue, Suite B107
Canoga Park , CA 91303 | Get Directions

(818) 449-9600

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege misrepresentation concerning the quality and integrity of the mortgage leads and difficulty obtaining refunds. Specifically, complainants allege paying considerably high amounts for leads that are guaranteed to be exclusive or double checked, however when contacting the potential customers they find that the leads do not meet their criteria or they have already been contacted by several other mortgage agents that claim to have been issued the same exclusive lists. Other complaints allege the leads contain incorrect information, were not checked against the Do Not Call lists, and replacement leads also failed to meet the clients criteria.

The company responds to complaints by disputing allegations, denying refunds, or referring to the terms of the contract. They contend the contract states that there are no refund, only exchanges. Customers are generally unsatisfied with offers for new leads, and as a result request refunds.

Complaint Closing Statistics

0 complaints against Money Tree Funding closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Money Tree Funding complaints