Find a reputable business?

Complaints and Resolutions

MoneyGram International, Inc. complaints

Read Complaints File Complaint View Full Report

2828 North Harwood Street Suite 1500
Dallas, TX 75201 | Get Directions

(800) 666-3947

http://www.moneygram.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$11,991.00

Total Amount Settled:
$3,253.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

12 complaints against MoneyGram International, Inc. closed in last 3 years.

Complaints	Type of response
3	Making a full refund, as the consumer requested
0	Making a partial refund
6	Agreed to make an adjustment
0	Refusing to make an adjustment
3	Refuse to adjust, relying on terms of agreement
0	Unanswered

12 complaints against MoneyGram International, Inc.

Sort by

7/1/2025

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $2,900.00 Amount Settled: $2,900.00

Customer Complaint

6/9/2025

Sent forms to get replacement money orders to a PO box address on the forms to mpls they were sent back return to sender. They make it impossible to contact a person when I called for assistance. They publish addresses on their website that are non-existent to get this issue resolved Resolution Sought I would like my money orders replaced or a check for that amount.

Company Response

6/18/2025

According to MoneyGram’s records, in February, we received a request from Mr. Palumbo requesting assistance with a refund of money orders, but we were unable to process the request as we needed additional information from him. In June, we received new money order replacement requests with all necessary details, which have been processed and refunded to Mr. Palumbo via new reference numbers. MoneyGram’s records reflect that he has successfully collected the refunds. Thank you, MoneyGram Regulatory Governance

2/24/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

1/30/2025

Sent my son 200 dollar for Xmas lost ticket my son came home for holiday I gave him the money I cannot speak throat cancer MoneyGram said if they cannot speak to me verbally they cannot help me Resolution Sought A refund of my money they did not say I had to be verbal to take my money

Company Response

2/7/2025

Based on the information provided, MoneyGram is unable to locate any information to further assist with Mr. Ford's complaint. MoneyGram requests that Mr. Ford submit a complaint online via the Contact Us screen on moneygram.com or email [email protected]. Please include the name of the sender, the name of the receiver, the amount of the transaction, the transaction date, the 8-digit reference number, and a copy of the photo identification used to complete the transfer. Thank you, MoneyGram Regulatory Governance

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile