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MoneyGram International, Inc.

  470 inquiries |
Check Cashing Service

2828 North Harwood Street Suite 1500
Dallas, TX 75201
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(800) 666-3947

http://www.moneygram.com

Contact us for hours of operation.

Company Rating

BB

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Customer Reviews

based on 4 reviews.

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Complaint Experience

97%

Complaint Resolution Index (CRI)

33 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 4/9/2024

Poor customer service!!

I walked into the cvs store at 1875 electric road and asked if the money gram was working I was then asked why and then was asked will I be sending or receiving I said receiving then I was asked how much money I would be receiving before I was even answered if the money service was working or not the store representative was very rude to me why is it that they can take money when I am sending but when I'm receiving I have to be profiled if I have to be profiled like that I think the service should just be removed from the store cause they don't have a problem taking money when I am sending it but I have to go through hundreds of questions by store representative to receive money is not good for business at all. Have better customer service when it relates to the money service that is put in place at the store or get rid of the service why have the service if it can not be used in the manner that it was put in place for.

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Complaints and Resolutions

Total Amount in Dispute:
$77,917.00

Total Amount Settled:
$12,104.00

Complaint Experience

97%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

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Complaint Closing Statistics

33 complaints against MoneyGram International, Inc. closed in last 3 years.
Complaints Type of response
5 Making a full refund, as the consumer requested
0 Making a partial refund
15 Agreed to make an adjustment
0 Refusing to make an adjustment
13 Refuse to adjust, relying on terms of agreement
0 Unanswered

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Other Information

Company Info

Moneygram International, Inc. provides full service money transfer services.

Primary Contact: Misty Reeder (Manager, Regulatory Governance )
Business Started: 1/14/2004
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

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Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
Advertising Reviews
Additional Info

DBAs:

MoneyGram
Money Gram Check for Cash
Money Gram
MoneyGram International Limited

Websites:
There are no additional web sites.

Contacts:

Natali Aleman (Regulatory Affairs Analyst III)
Bonnijean M. Leigh (Legal Affairs Manager)
Customer Service
Pamela Patsley (Chief Executive Officer)
Radha Boliampalli (Senior Legal Specialist)

Other Categories:

Addresses: