Complaints for Moving Solutions in Rancho Santa Margari, CA

12 Dorado
Rancho Santa Margari, CA 92688 | Get Directions

(949) 858-6857

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

The one complaint on file alleges that the company failed to honor their original price quote, and instead demanded almost twice as much money before they would deliver the goods. After meeting the demand, the company refused to deliver the goods to the new address. In response to the customer's complaint to the BBB, the company dropped the goods off at a trucking company instead, forcing the customer to make new arrangements for the delivery of the goods. he company was not responsive to the customer's allegations.

Complaint Closing Statistics

0 complaints against Moving Solutions closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Moving Solutions complaints