Complaints for MWI Privacy Plus in Orange, CA

P.O. Box 1909
Orange, CA 92856 | Get Directions

(800) 544-3738

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege they incurr an annual charge of $134.00 which is charged to their credit cards or debited from bank accounts without their knowledge or authorization. Other complainants allege they agreed to Privacy Plus services in the past, have since cancelled, and are charged regardless. Some people claim they attempt to cancel, however the company does not acknowledge receipt of their cancellation. In a few cases, complainants are enrolled for services with this company, complain that they are unable to access their credit report on the company's website.

The company responds to some complaints by issuing refunds and cancelling accounts. The company contends that the customers enrolled in a 30 day risk free trial membership and clicked yes, agreeing to the terms and conditions. After acceptance of the membership, customers were mailed a link to the online membership materials, which re-states the terms of the program and explains all features. Most complaints remain unanswered.

Complaint Closing Statistics

0 complaints against MWI Privacy Plus closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

MWI Privacy Plus complaints